Fundamentals Of Telemarketing Workshop

Fundamentals Of Telemarketing Workshop

If you are a telemarketer, or need training for your staff, then my workshop series is what you need.

My experience spans over 20 years in all aspects of telemarketing, from being a TSR agent, to script writer, to manager to business owner. Over my 20 year career I have consulted businesses in the US, Canada, UK, Europe and Australasia.

Now, I am offering my life skills and experiences. So you learn first hand intel from a fellow who has "been there, done that and wrote two books on the subject".

Each module gives the basis of what you need in order to run a successful campaign, and you will learn from valuable knowledge along the way.

Modules:

1 - What is telemarketing? This goes into the history of what TM is. When did it first begin and why? When did the revolution start in the 50's and why?

2 - Types of Telemarketing - This delves into the different types of Telemarketing. B2B/B2C and what they mean

3 - Telemarketing for beginners - this module goes into discussion about why do companies select to use telemarketing as opposed to traditional Direct Marketing? What are the stats on DM campaign to TM?

Part 2 - Scripts - How to sound natural and not scripted (Also includes roleplaying)

Part 3 - Script Writing - The basics and the 4 points that the end user wants to hear.

Part 4 - The Process.

* Getting past The Gatekeeper

* That first call. How to talk to the Gatekeeper

Using your tone to get what you want to know

What to say when the Gatekeeper says “NO”

Examples of “How to effectively sell over the phone”

Part 5 - When they say NO

Working with Objections

Reasons for objection and the general rules of communication manager in the process of objection

Types and forms of objections

Part 6 - Ending The Call.

Phrases in parting with the Client

Positive Client Programming

Methods of remembering the Client

This comprehensive training videos will provide your sales team with everything they need to be successful.

The ABC's of telemarketing. Whether you're a beginner or a novice, this will give you the tools you need

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What you will learn

• Learn new skillsets
• Develop calling techniques
• Be more effective in handling objections

Rating: 3.4

Level: All Levels

Duration: 3 hours

Instructor: Chris Jackson