We Will Reply In Due Course

When a customer is asking a question, “We will reply in due course" is often used as a response. This phrase is a polite and professional way of saying that you will respond to the customer's inquiry at a later, predetermined time. It conveys that you are taking the customer's request seriously and that you are aware that it is important to them and to your business. The phrase “we will reply in due course” helps to manage customer expectations. It lets customers know that you care about their issue and are taking the necessary amount of time to research and answer it correctly. It also helps to prevent customers from having to continually follow-up on their inquiry by giving them a time frame for when you expect to have a response ready. By using “we will reply in due course”, you can demonstrate that you are invested in the customer’s satisfaction and make them feel confident that their inquiries are being taken seriously. It also allows you to handle customer inquiries in the appropriate amount of time needed to come up with the best response.