Pega Course Details
Pega is a powerful business process management software suite used by organizations to manage customer relationships and business processes in a variety of industries. The Pega Course is designed to provide the knowledge and skills needed to make the most of this tool. This course will introduce learners to the basics of Pega, including the various components of the software suite as well as how to navigate the application. Learners will also be introduced to the fundamentals of developing applications in Pega, including the use of the Process Commander Rules application and the Process Commander UI Framework. The course contains a comprehensive tutorial on the features and benefits of the system, allowing learners to become quickly familiar with the environment. Learners will also gain an understanding of how Pega can be used to create and modify rules and processes for managing customer service and enhancing customer experience. Additional topics covered in the course include data access, object management and security features, different development platforms and environment configuration, debugging and troubleshooting, and creating and debugging reports. The course also provides a comprehensive look into using Pega for customer service and other customer-facing activities. Learners will learn how to create customer service processes, set up customer accounts, and track customer inquiries. Learners will also gain an understanding of customer control, user interaction design and personalization, as well as mobile customer service optimization. At the end of the course, learners will have gained knowledge and experience in the following areas: - Building and managing advanced rule and process logic based applications - Understanding customer experience and customer service - Developing, deploying, and running applications in the Pega platform - Developing user interfaces and integrating with other systems - Configuring and troubleshooting complex Pega environment - Creating and running reports in a secure manner - Understanding data access concepts and security requirements. The Pega Course is designed for anyone looking to improve their skillset in customer service and business processes with the Pega application suite. The course is ideal for developers, IT professionals, customer service representatives, and business analysts who want to gain the skills to develop and manage customer-facing applications to enhance the customer experience.
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PEGA CERTIFICATIONS | PEGA ACADEMY
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INSTRUCTOR-LED COURSE CATALOG | PEGA ACADEMY
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Estimated Reading Time 40 secs
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Web Apr 4, 2022 What is the Pega course duration? About Pega Course Details Pega course for beginners deals with learning to use business process management tools. It helps … ...
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