IT Troubleshooting Skill and Process Management

IT Troubleshooting Skill and Process Management

This course is about teaching IT Managers how to standardize troubleshooting skills and procedures to build their all star technical team.

This program teaches managers how to:

• Screen and hire the right applicants objectively
• Design and customize team drills based on their native IT environment
• Build a troubleshooting tool for resolving all kinds of technical issues

Take this one-of-a-kind IT troubleshooting manager’s course now and start building your technical team to provide consistent and reliable technical support.

Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager's Guide To Building a Service Desk Team

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What you will learn

• Learn how to screen job applicants and hire the right person for the job
• Design specific troubleshooting drills based on products supported or native environment
• Build an effective and functional troubleshooting tool

Rating: 3.4

Level: All Levels

Duration: 4 hours

Instructor: Noel Temena