Integrating Social Media with F2F Customer Service

Discover How To Harness The Power of Social Media Sites To Ignite Your Business...

In this day and age when customer have too many choice and not enough time, it is important to deliver a remarkable experience. These remarkable (or even less than remarkable) experience are often capture, recounted and shared online via social media.

This course explores how brick and mortar, local businesses, can first create positive, remarkable customer experiences and then integrate those efforts with a solid social media presence thereby increasing foot traffic back to their stores.

This course consists of 5 modules with nearly 1.5 hours of videos plus worksheet and checklists to get your started.

Create raving fans of your F2F customers, then unleash them in social media to increase sales at your brick& mortar shop

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What you will learn

Recognize the importance of creating a positive, remarkable customer experience
Differentiate between customer service and a customer experience
Recognize the impact employees have on both the customer experience & sales

Rating: 5

Level: Beginner Level

Duration: 2 hours

Instructor: Melissa Bordogna, PhD

Courses By: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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Integrating Social Media with F2F Customer Service