Critical Thinking and Complex Problem Solving at Work

Critical Thinking and Complex Problem Solving at Work

Have you already bought root cause analysis courses expecting to help you to get a better performance at your job, but everything your learnt was to apply ready-to-use quality tools? Then, after learning the tools, you tried to implement this knowledge, but problem solving processes did not seem to be easier after all.

Please don't get me wrong. Quality tools are great for organizing your thought and the information you gathered, in order to identify the cause and solve the issue.

But... Why is there no one talking about the emotional intelligence necessary to live in this constant problem appearing environment? Why is no one talking about the information gathering process that serve as an input to these quality tools? (if you don't have the right input to use these tools, you can't expect a precise result) Also, once you find the cause, if you don't take the necessary measures in your action plan, all the energy you spent finding the cause can be lost.

And that's exactly what will be taught in here. Use this course content combined with the knowledge you already have (or can find easily in the internet) about quality tools, and your performance will be certainly increased!

Special observation:

The whole Introduction section was recorded in a noisy environment. If this issue affects your experience with the course, please message me with your feedback, so I can hear your opinion and record it again if necessary.

Improve your work processes through valuable problem solving skills

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What you will learn

• Emotional intelligence to deal with work related problems, as well as daily life problems
• Fundamental mindset for root cause analysis and problem solving
• How to organize your thoughts to maximize your problem analysis results

Rating: 5

Level: Beginner Level

Duration: 1.5 hours

Instructor: Rodrigo M. Knabach