De-escalation: A Winning Approach




De-escalation: A Winning Approach

In this course, you’ll receive a comprehensive review of de-escalation that will be supported by real, practical and relevant stories.

  • How to assess a situation for clues of danger

  • How to avoid violence in the first place by being proactive in your approach.

  • This includes avoiding triggers, scene and client assessment, and recognizing the clues of escalating behavior.

  • You will be given multiple examples of the techniques of de-escalation as well as tips on how to use each technique.

  • You’ll learn the DEFUSE technique to de-escalate a difficult situation.

  • You’ll go in depth with limit setting.

  • You’ll study body language and verbal communication.

  • You will learn how to de-escalate a person with dementia.

  • Causes for aggression will be discussed.

  • You’ll learn the difference between dementia, delirium and psychosis and how to assess someone’s perception.

  • I will give you clues to look for that someone is having a mental health crisis, and what to do if you recognize those signs.

  • You will learn how to keep yourself safe when working with other colleagues.

  • You’ll learn the difference between calling for your colleagues for help and calling for the police.

  • I’ll suggest what to do until help arrives.

  • I will guide you through keeping yourself safe when you’re working alone or if you’re in a rural setting.

  • We’ll talk about what reasonable force is and what authority you have to respond to an attack in Canada.

  • You’ll learn about weapons and what to do if your client has one.

  • And finally, I’ll discuss self defense techniques that you can use if you’re being attacked.

Personal Safety in the Community

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What you will learn
  • How to stay safe while working alone
  • Self-defense techniques to keep yourself safe
  • De-escalation skills to deal with agitated people in the workplace

Rating: 3.85

Level: All Levels

Duration: 2.5 hours

Instructor: Julie Scott


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