Customer Relationship Management: CUSTOMER EXPERIENCE

Customer Relationship Management: CUSTOMER EXPERIENCE

In this course you will be learning about CRM (Customer Relationship Management). I will be teaching you how to manage customer experience in order to cross sell and up sell using CRM features. You will gain a understanding on why CRM is needed and what CRM systems entails when building customer loyalty and improving customer life cycle. Lead conversions, contact conversions, sales conversions and closing rates will also be reviewed in this course.

CUSTOMER EXPERIENCE MANAGEMENT

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What you will learn

• WHAT IS CRM
• WHY IS CRM NEEDED
• CRM

Rating: 3.75

Level: All Levels

Duration: 31 mins

Instructor: Elizabeth Graham