Developing Excellent Customer Service Skills

Developing Excellent Customer Service Skills

Learn excellent customer service skills and abilities from a Customer Service Specialist with over 15 years of experience working in an office and serving customers. This class gives practical information about how a Customer Service Rep should conduct themselves when serving the kings and queens of a business: The Customer.

Customer Service is the most important part of the business because without customers a business wouldn't exist. Customers patronize businesses that know how to give them that feeling or experience that they will never forget.  Therefore, excellent customer service produces a high rate of sales for the organization, and a good Rep knows how to build a special relationship with their clients, transforming them into returning and loyal customers.  Excellent Customer Service Agents know their customers, they know what they like and what they don't like. You can learn how to develop these powerful strategies, right here in this course.

Why should I take this class?

You should take this class because excellent customer service skills develop over time. It doesn't happen overnight, but taking this course will save you a lot of time because you get the opportunity to learn from my experience. To stand out from your co-workers, be a Rep that customers love and always want to be around, you should take this course. These skills will jump-start your career in the customer service field.

After taking this class you will:

• Be able to serve your customers with high-quality standards

• Stand-out from others at your organization

• Be able to meet your customer's needs

• Be able to increase your professionalism in the workplace

• Be a confident, highly qualified customer service rep

• Be able to solve problems appropriately

• Be able to build long-lasting relationships with your customers

• Be able to identify inappropriate reactions and avoid them when serving a customer

This class targets customer service reps and office workers. It targets beginners and intermediate customer service reps

Professionalism In The Workplace

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What you will learn

• Exceptional Customer Service Skills
• How to build long-lasting relationships with customers
• How social media/digital era has raised the bar in customer service

Rating: 4.25

Level: All Levels

Duration: 2 hours

Instructor: Sherique Dill