Hotel Reception & Reservation Assistant Skills

Hotel Reception & Reservation Assistant Skills

A very useful course for those working in hospitality sector and as a receptionist.  Readers can learn the following points after enrolling into this course:-

how to Converse with Customers

Rules of Email Etiquette

Rules of Telephone Etiquette

how to Build Rapport with Customers

Steps for Selling as Hotel Reception Assistant

Other topics like Cross-selling and Up-selling are covered in this course.

In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. The norms of speaking to a customer are slightly different from when one is speaking to a friend or a colleague. Effectively engaging your customer is dependent on your ability to sound interesting and convey a positive attitude. Developing good speaking skills involves an increased awareness of your voice, language, body language, and tone while speaking.

Your primary tool for communication while speaking is your voice. When speaking to a customer, think about projection, pace and modulation. Projection: The volume of your voice should be loud enough that the customer can hear you but not too loud to sound rude nor too soft such that the customer cannot hear you. If customer asks you to repeat many times, then adjust your volume accordingly.

Build Rapport with Customers

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What you will learn

• Describe how to Converse with Customers
• Explain the Rules of Email Etiquette
• Explain the Rules of Grooming & Dress Code

Rating: 4

Level: Beginner Level

Duration: 1 hour

Instructor: Management Study Guide