Customer Experience (CX) in Industry 4.0

Customer Experience (CX) in Industry 4.0

Did you know that the world economy and humanity is at the verge of one of the most transformational periods in history of mankind?

Have you heard about the 'Industrial Revolutions'; which from time to time transformed the course of humanity? The first industrial revolution was powered by mechanization, water power and steam power. The second industrial revolution was powered by the mass production of products such as the famous Henry Ford's Model-T car, assembly lines and electricity. The third industrial revolution was powered by computerization and automation.

Now, the fourth industrial revolution, known as 'Industry 4.0' will be powered by Cyber Physical Systems, Artificial Intelligence (AI) and Robotics is set to unleash the next wave of disruption at an unprecedented scale and force!

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A course with a simple and comprehensive beginner's guide to "Customer Experience (CX) in Industry 4.0"!

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In this course, there are 9 SECTIONS which cover over 80 lectures worth OVER 7 HOURS of content;

• SECTION 1 - INTRODUCTION TO CUSTOMER EXPERIENCE (CX) - Discover what Customer Experience (CX) and learn about the 'Customer Life Cycle' which has three stages: Discover and Shop; Buy and Install; Use and Service. Explore the roadmap of customer interactions with your brand or business

  
  

• SECTION 2 - KEY INSIGHTS AND MARKET TRENDS OF CUSTOMER EXPERIENCE (CX) - Discover Key Insights and Market Trends of Customer Experience including the Omni-Channel Customer Experience, Predictive analytics and Data-driven Insights, Automation for a better CX, Enabling Personalization at scale, Social Media, E-Commerce and Voice Commerce, Transparency across Business Operations, Aligning CX metrics with true drivers of Customer Value, Dedicated CX Roles within Organization, Data Security and Customer Privacy, Self-Service and Empowered Customers

  
  

• SECTION 3 - CHALLENGES IN CUSTOMER EXPERIENCE (CX) - Explore the Challenges of Customer Experience including Flawed or Limited Collection of Data, Identifying and Prioritizing CX Issues and Opportunities, Challenges in Delivering a Consistent Omni-Channel Experience, Insufficient Response from Customers, Poor Methods of Capturing Qualitative Data, Connecting Customer Experience and Return-on-Investment (ROI), Organizational Siloes, Outdated Documentation, Generating Data-driven Actionable Insights and Delivering Personalization at scale

  
  

• SECTION 4 - OPPORTUNITIES FOR INNOVATION IN CUSTOMER EXPERIENCE (CX) - Learn about the Opportunities for Innovation in Customer Experience including Make Data-driven Proactive Decisions, Better tools and technologies to manage Customer Experience, Better Understanding Customers, Enabling Personalization at scale, Self-Learning Systems and Automated Documentation Updating

  
  

• SECTION 5 - EVOLUTION OF INDUSTRIAL REVOLUTIONS AND INDUSTRY 4.0 - Discover the Evolution of Industrial Revolutions, Industry 4.0, Industry 4.0 Environment and Industry 4.0 Design Principles

  
  

• SECTION 6 - THE IMPACT OF INDUSTRY 4.0 ON CUSTOMER EXPERIENCE (CX) - Discover the Impact of Industry 4.0 on Customer Experience including Applications of Big Data Analytics and Insights, Applications of Internet-of-Things (IoT) and Cyber Physical Systems (CPS), Applications of Additive Manufacturing, Application of Blockchain Technology, Applications of Artificial Intelligence (AI), Application of Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR), Application of Cloud Computing, Applications of Robotic Process Automation (RPA), Applications of Computer Simulation, Horizontal and Vertical Integration and New Business Models

• SECTION 7 - ADOPTION CHALLENGES OF IMPLEMENTING INDUSTRY 4.0 - Discover the Adoption Challenges of Implementing Industry 4.0 including Skillset Gap and Related Challenges, Financial Challenges, Technology Challenges, Inter-operability and Standardization Challenges, Infrastructure Challenges, Data Leveraging Challenges, Organizational Challenges, External Environment Factors, Legal and Regulation Challenges and Cyber Security Challenges

• SECTION 8 - DRIVERS OF IMPLEMENTING INDUSTRY 4.0 - Discover the Drivers which are accelerating the Adoption of Industry 4.0 including Faster Time-to-Market (TTM) and Matching the Demand-Supply, Organizational Drivers, Better CX, Increasing Efficiency, Productivity and Reducing Wastage, Demand for Better Quality, Competition and Market Drivers, Financial Drivers, Technology Drivers and Enablers, Need for an Agile and Resilient Supply Chain, Labour and Skill Shortages

• SECTION 9 - INDUSTRY 4.0 IMPLEMENTATION FRAMEWORK AND CASE STUDIES - Explore Industry 4.0 Implementation Framework and discover how you can use Industry 4.0 to enhance the Customer Experience for your business

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Jump right in to learn and discover about all of the amazing and transformative content on Customer Experience in Industry 4.0 and be updated with latest trends in the world of tech and business! Be a part of Industry 4.0!

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About the Author: Hi, I'm Deshan and I'm a Digital Transformation Consultant. I have a M. Sc. in Technology Management (Pending) from the Staffordshire University, UK as well as First Class Honors in B. Sc. (Applied Information Technology) from the Staffordshire University, UK. I also have around 10 years of experience in coding websites and software; creating multimedia, illustrations and graphics as well as computer simulation and 3D modelling! Feel free to ask any question regarding Digital Transformation, Industry 4.0 and Digital Disruption in the forum!

Creating an engaging and rich Customer Experience (CX) in Industry 4.0

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What you will learn

• Discover what Customer Experience is
• Explore the Customer Life Cycle
• Discover what Industry 4.0 is

Rating: 4.58929

Level: All Levels

Duration: 9.5 hours

Instructor: CipherDev Labs™